Downtown Improvement District
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Our dedicated team of Community Ambassadors maintains a visible presence fourteen hours daily, ensuring a clean, safe, and welcoming downtown environment. Community members can also submit service requests at any time. Using the innovative Jia platform, we efficiently manage service requests and track operations, providing transparent reporting to our community.
8:00am - 10:30pm, 7 days a week, except Holidays:
New Year’s Day
Martin Luther King Day
Memorial Day
Juneteenth (Observed June 22nd)
Independence Day (Observed July 6th)
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year’s Eve
FOR ADID SERVICES CALL 1-877-828-ADID (2343)
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Our diverse Board of Directors represents local businesses, residents, and key community groups. Voting members will include commercial property owners, business renters, residential property owners and renters, along with representatives from The Block, the Continuum of Care, and at-large members. The committee will also ensure representation from key industries such as food and beverage, entertainment, hospitality, office, and retail, as well as geographic diversity from Downtown Asheville.
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At the Asheville Downtown Improvement District (ADID), we are committed to transparency and accountability in all aspects of our work. As we continue to grow and establish the ADID, we believe it is important for our stakeholders to have access to key information about our operations and initiatives. To ensure openness, we provide quarterly reports, board meeting minutes, and annual reports in the section below. These documents are available to the public, allowing our community members to stay informed and engaged with the ongoing work that shapes the future of Downtown Asheville.
Asheville Downtown Improvement District is dedicated to a cleaner, safer, more vibrant Downtown Asheville.
ADID strives to create a vibrant, inclusive, and thriving downtown experience through partnerships with the Asheville Downtown Association, Asheville Area Chamber of Commerce, and Nexstreet (an industry leader in special improvement district operations), we deliver exceptional services and foster community growth.
ADID SERVICES CALL/TEXT: 1-877-828-ADID (2343)
8:30am - 10:30pm, 7 days a week
CLEAN, SAFE, & WELCOMING
Litter and debris removal
Pan and broom sweeping
Graffiti removal
Pressure washing
Light landscaping, weeding
Bio-hazard cleaning/removal
HOSPITALITY
Friendly wayfinding and visitor support
Community resource connection
Community referrals for social services
Presence on the street for safety and assistance
Business check-ins and issue reporting
Non-emergency on-call responsiveness
Walking companion assistance
Car battery jump within district
COMMUNITY VIBRANCY
Economic development and small business support
Special event support
Community engagement and advocacy
Public space improvements
Public art activation, community projects, and partnerships
adid MAP
Asheville Downtown Improvement District boundaries frame Asheville’s vibrant downtown heart, providing the community with the support of our Ambassador Services. From Broadway’s historic charm and Haywood Street’s eclectic shops to South Slope’s craft food and beverage scene, The Block’s rich cultural hub, Pack Square’s civic crossroads and Lower Lexington’s emerging indie retail, all woven into a walkable tapestry of culture, commerce and community.
Our Team
Board of Directors
The Asheville Downtown Improvement District (ADID) Board of Directors was created through a public application and outreach process designed to reflect the diversity of people, places, and industries that shape Downtown. Following guidelines established by Asheville City Council in Resolution 24-119, the board includes commercial property owners, business renters, residential owners and renters, as well as representatives from The Block and the Continuum of Care.
Members were selected to represent all four geographic quadrants of the district and a range of industries including hospitality, food and beverage, entertainment, retail, and office. Outreach efforts included direct mail to all Downtown addresses, press coverage, in-person presentations, and distribution through community and business organizations.
This board serves as the official steering committee for the Downtown Improvement District, helping to guide its launch and ensure its services — including clean, green, and ambassador programs — reflect the needs and priorities of the entire community.
Meseret Aitken
Cheryl Antoncic Suess
Melina Arrowood
Dane Barrager
Natalie Dierkes
Scott Fowler
Kevan Frazier
Joelle Gali
Susan Griffin
Ashleigh Hardes
Gurleen Kaur
JB McKibbon
Nex Millen
Karmen Milham
Eva Michelle Spicer
Antanette Mosley (ex-officio)
Ben Woody (ex-officio)
Al Whitesides (ex-officio)
Leadership Team
The team at the Asheville Downtown Improvement District (ADID) is dedicated to creating a vibrant, inclusive, and thriving downtown Asheville. Comprised of passionate individuals with diverse backgrounds in community engagement, urban planning, and economic development, our team works collaboratively with local businesses, residents, and community partners to ensure that downtown Asheville remains a safe, welcoming, and dynamic space for everyone. With a focus on transparency, sustainability, and innovation, we are committed to fostering a downtown environment where both businesses and residents can thrive.
Hayden Plemmons | Executive Director, ADID
Erica Waltemade | Deputy Director, ADID
Christian Martin | Co-Founder/ CEO Nexstreet
The Community Ambassadors
Our Community Ambassadors are the friendly, approachable faces helping make Downtown Asheville cleaner, safer, and more welcoming for everyone. Trained in hospitality, maintenance, and community care, they walk the district daily to provide directions, assist visitors, remove litter, report issues, and connect with those in need. Paid a living wage and trained through local partnerships, our Ambassadors are here to support a vibrant Downtown — one interaction at a time.
Governance & Documents
The Asheville Downtown Improvement District is committed to transparency and accountability in its work. This page provides public access to key information about ADID’s operations and initiatives, including quarterly reports, board meeting minutes, and annual reports. By sharing these materials, we aim to keep stakeholders, partners, and community members informed and engaged in the work of supporting Downtown Asheville.
Upcoming Events & Notices
Board Meeting: July 15th, 2026
Start Time: 5:00pm
Location: Asheville Area Chamber of Commerce
2nd Floor Boardroom
36 Montford Avenue, Asheville NC 28801
Board of Directors Information
BOARD ONBOARDING PLAN | April 28th, 2025
2026 Board Officer Slate | December 19th, 2025
Board Member Terms | December 19th, 2025
2026 Work Plan | January 22nd, 2026
OTHER RESOURCES
WHO TO CALL, WHEN? | RESOURCE GUIDE
Board Meeting Agendas & Minutes
May 2026 Agenda | Minutes (coming soon)
December 2025 | NO MEETING
November 2025 Agenda | Minutes
September 2025 Agenda | Minutes
August 2025 Agenda | Minutes
Annual Report
2025 Annual Report | January 21, 2026
Quarterly Reports
2026 FIRST QUARTER REPORT | May 22nd, 2026
2025 THIRD QUARTER REPORT | October 20th, 2025
2025 SECOND QUARTER REPORT | July 23rd, 2025
2025 FIRST QUARTER REPORT | April 30th, 2025
Monthly Operations Reports
May 2026 Operations Report | June 8th, 2026
April 2026 Operations Report | May 12th, 2026
March 2026 Operations Report | April 10th, 2026
February 2026 Operations Report | March 5th, 2026
January 2026 Operations Report | February 10th, 2026
December 2025 Operations Report | January 13th, 2026
November 2025 Operations Report | December 15th, 2026
October 2025 Operations Report | November 12th, 2025
September 2025 Operations Report | October 13th, 2025
August 2025 Operations Report | September 10th, 2025
July 2025 Operations Report | August 5th, 2025
June 2025 Operations Report | July 8, 2025
May 2025 ADID Operations Report | June 19, 2025
Take Action
Take Action
Get In Touch
We’re here to help! Click on the links below to make a service request or update information on your property. For general inquiries, please complete the inquiry form, and our team will get back to you as soon as possible. We’re committed to serving the Downtown Asheville community and look forward to connecting with you!