Downtown Improvement District
The Asheville Downtown Improvement District (ADID) is a collaborative initiative dedicated to supporting Downtown Asheville through enhanced services and community engagement.
ADID strives to create a vibrant, inclusive, and thriving downtown experience through partnerships with the Asheville Downtown Association, Asheville Area Chamber of Commerce, and Nexstreet (an industry leader in special improvement district operations), we deliver exceptional services and foster community growth.
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Our dedicated team of Community Ambassadors maintains a visible presence fourteen hours daily, ensuring a clean, safe, and welcoming downtown environment. Community members can also submit service requests at any time. Using the innovative Jia platform, we efficiently manage service requests and track operations, providing transparent reporting to our community.
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Our diverse Board of Directors represents local businesses, residents, and key community groups. Voting members will include commercial property owners, business renters, residential property owners and renters, along with representatives from The Block, the Continuum of Care, and at-large members. The committee will also ensure representation from key industries such as food and beverage, entertainment, hospitality, office, and retail, as well as geographic diversity from Downtown Asheville.
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At the Asheville Downtown Improvement District (ADID), we are committed to transparency and accountability in all aspects of our work. As we continue to grow and establish the ADID, we believe it is important for our stakeholders to have access to key information about our operations and initiatives. To ensure openness, we provide quarterly reports, board meeting minutes, and annual reports in the section below. These documents are available to the public, allowing our community members to stay informed and engaged with the ongoing work that shapes the future of Downtown Asheville.
Our Team
Board of Directors
The Asheville Downtown Improvement District (ADID) Board of Directors was created through a public application and outreach process designed to reflect the diversity of people, places, and industries that shape Downtown. Following guidelines established by Asheville City Council in Resolution 24-119, the board includes commercial property owners, business renters, residential owners and renters, as well as representatives from The Block and the Continuum of Care.
Members were selected to represent all four geographic quadrants of the district and a range of industries including hospitality, food and beverage, entertainment, retail, and office. Outreach efforts included direct mail to all Downtown addresses, press coverage, in-person presentations, and distribution through community and business organizations.
This board serves as the official steering committee for the Downtown Improvement District, helping to guide its launch and ensure its services — including clean, green, and ambassador programs — reflect the needs and priorities of the entire community.
Meseret Aitken
Cheryl Antoncic Suess
Melina Arrowood
Dane Barrager
Larry Crosby
Natalie Dierkes
Scott Fowler
Kevan Frazier
Joelle Gali
Susan Griffin
Ashleigh Hardes
Gurleen Kaur
JB McKibbon
Nex Millen
Karmen Milham
Kyle Samples
Eva Michelle Spicer
Antanette Mosley (ex-officio)
Ben Woody (ex-officio)
Leadership Team
The team at the Asheville Downtown Improvement District (ADID) is dedicated to creating a vibrant, inclusive, and thriving downtown Asheville. Comprised of passionate individuals with diverse backgrounds in community engagement, urban planning, and economic development, our team works collaboratively with local businesses, residents, and community partners to ensure that downtown Asheville remains a safe, welcoming, and dynamic space for everyone. With a focus on transparency, sustainability, and innovation, we are committed to fostering a downtown environment where both businesses and residents can thrive.
Hayden Plemmons | Executive Director, ADID
OPEN POSITION | Deputy Director, ADID
Matt Allen | Co-Founder/ COO Nexstreet
Christian Martin | Co-Founder/ CEO Nexstreet
The Community Amabassadors
Our Community Ambassadors are the friendly, approachable faces helping make Downtown Asheville cleaner, safer, and more welcoming for everyone. Trained in hospitality, maintenance, and community care, they walk the district daily to provide directions, assist visitors, remove litter, report issues, and connect with those in need. Paid a living wage and trained through local partnerships, our Ambassadors are here to support a vibrant Downtown — one interaction at a time.
Take Action
Take Action
Get In Touch
We’re here to help! Click on the links below to make a service request or update information on your property. For general inquiries, please complete the inquiry form, and our team will get back to you as soon as possible. We’re committed to serving the Downtown Asheville community and look forward to connecting with you!
SUBMIT SERVICE REQUEST
UPDATE PROPERTY INFORMATION
CONTACT OUR TEAM